Refund Policy
At The Feather Company, we are committed to providing our customers with the highest quality luxury linen cushions and bedding. If you are not entirely satisfied with your purchase, we’re here to help.
- Returns
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We accept returns within 30 days of the purchase date. Items that are damaged or missing parts for reasons not due to our error are not eligible for a return.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Personalized or custom-made items
- Items purchased on sale or clearance
- Return Process
Initiating a Return
To initiate a return, please contact our customer service team at [Your Email Address] or call us at [Your Phone Number]. Provide your order number and reason for the return. Our team will guide you through the return process and provide you with a return authorization number.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We do not guarantee that we will receive your returned item.
- Refunds
Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to your original method of payment within 14 days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [Your Email Address].
- Exchanges
Defective or Damaged Items
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at [Your Email Address] or call us at [Your Phone Number] with your order number and details of the product’s defect or damage.
- Gifts
Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
- Contact Information
For any questions or concerns regarding our Refund Policy, please contact us at:
The Feather Company
84-CC St 5, Sector C Phase 5 D.H.A, Lahore, Punjab 54000
Email: info@thefeathercompany.co
Phone: +92 325 7002233
Thank you for shopping with The Feather Company. We appreciate your business and are dedicated to ensuring your satisfaction with our luxury linen cushions and bedding
